At Imodaz, we understand that plans can change and you may need to cancel your order. Our goal is to provide our customers with a seamless and hassle-free shopping experience, and our cancellation policy is designed to make sure that you can change your mind without any inconvenience.
Here are the important details regarding our cancellation policy:
ORDER CANCELLATION REQUEST
To cancel an order, please contact our customer support team as soon as possible. We recommend contacting us within 24 hours of placing your order to ensure that we can process your cancellation request in a timely manner. Our customer support team can be reached at [email protected].
ORDER PROCESSING
Once you have placed an order, it may take up to 24 hours for it to be processed by our team. If you cancel your order before it has been processed, we will be able to cancel it immediately and issue a full refund.
If your order has already been processed and shipped, we will be unable to cancel it. In this case, you can return the item in accordance with our Return & Refund Policy.
SHIPPING STATUS
If your order has already been shipped, we will not be able to cancel it. You can still return the item in accordance with our Return & Refund Policy, but we will not be able to refund the shipping costs.
REFUNDS
If your order is canceled, a full refund will be issued to your original payment method. If your order has already been shipped, you will be responsible for paying the return shipping costs in accordance with our Return & Refund Policy.
SPECIAL CIRCUMSTANCES
In some cases, our customer support team may be unable to cancel your order. This can occur if your order has already been shipped or if it has already been processed by our team. In these cases, we will provide you with a detailed explanation of why your cancellation request could not be fulfilled.
At Imodaz, we strive to provide our customers with the best possible experience, and our cancellation policy is designed to accommodate changes while also ensuring a smooth process for everyone involved. If you have any questions about our cancellation policy, please don’t hesitate to reach out to us at [email protected].