ORDERING
1. How do I place an order on your website?
Placing an order on our website is simple and easy. Simply follow these steps:
- Browse our product categories or use the search bar to find the product you want to purchase.
- Select the product and click on the “Add to Cart” button.
- Review your cart and make any necessary changes.
- Click on the “Checkout” button to proceed to the checkout page.
- Enter your shipping and billing information, and select your preferred payment method.
- Review your order and click on the “Place Order” button to complete the transaction.
2. Can I change my order after it has been placed?
Unfortunately, once an order has been placed, we are unable to make any changes to the order. If you need to cancel or make changes to your order, please contact us as soon as possible at [email protected].
SHIPPING
1. Will you ship to my PO Box?
Unfortunately, we cannot ship to PO Boxes or Military APOs.
2. How long will it take for my order to be shipped?
Our processing time is 3-4 business days and shipping time is 4-5 business days. So, the total delivery time is 7-9 business days.
3. Do you offer free shipping?
Yes, we offer free standard shipping for all orders.
5. Where do you ship from?
All of our orders are shipped from the USA.
RETURN & REFUND
1. What is your return policy?
Our return policy is outlined in our Return & Refund Policy, which can be found on our website. If you are not satisfied with your purchase, you may return the product for a full refund within 30 days of receipt.
2. How do I initiate a return?
To initiate a return, please contact us at [email protected]. Our customer service team will assist you in processing your return.
3. When will I receive my refund?
Once your return is received and processed, you will receive your refund within 7-10 business days.
CANCELLATION
- How do I cancel my order?
To cancel an order, please contact us as soon as possible at [email protected]. If the order has already shipped, it cannot be canceled and must be returned in accordance with our return policy.
PAYMENT
1. What payment methods do you accept?
We currently accept credit cards: Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card credit cards.
3. Is it safe to use my credit card on your website?
Yes, it is safe to use your credit card on our website. Our website uses secure socket layer (SSL) encryption technology to protect your personal and financial information.
4. Can I use a different billing and shipping address?
Yes, during the checkout process, you will have the option to enter a different shipping address.
If you have any further questions, please contact us at [email protected]. Our customer service team will be happy to assist you.