At Imodaz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a return and refund policy to ensure that you have a positive shopping experience. In this policy, we outline the steps you need to take to return or exchange a product and what to do if you have any issues with your order.
RETURNS EXCEPTIONS
To ensure the quality of our products, we have some exceptions to our return policy. Please note that the following items cannot be returned:
- Customized items
- Personal care items, such as cosmetics and skincare products
- Sale items
- Products that are damaged or tampered with
- Damages and Issues
DAMAGED PRODUCTS
If you receive a damaged product or there is a problem with your order, please contact us within 48 hours of receipt. We will process a replacement or refund for you. If you receive a damaged package, please keep the original packaging and take photos to provide us with evidence of the damage.
DEFECTIVE PRODUCTS
If you receive a defective product, please contact us within 30 days of receipt. We will process a replacement or refund for you.
RETURN PROCESS
To initiate a return, please contact us at [email protected] and provide your order number and reason for the return. We will provide you with further instructions on how to return the product. Please note that you are responsible for the cost of shipping the product back to us.
LATE OR MISSING REFUNDS
If you have not received your refund within 30 days of our receipt of the returned product, please contact us at [email protected]. We will do everything we can to resolve the issue as soon as possible.
EXCHANGES
If you would like to exchange a product, please follow the return process outlined above and place a new order for the desired product.
WARRANTIES
Imodaz offers a warranty for all products sold on our website. The length of the warranty varies based on the product and is stated on the product page. If you have a warranty issue, please contact our customer service team at [email protected].
At Imodaz, we understand that returns and refunds can be a complicated process, and we are here to make it as simple and easy as possible. If you have any questions about our return and refund policy, please don’t hesitate to reach out to us at [email protected].